Page 2 - AAA Northwest Ohio - AAA Now! March/April 2013
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AAA
Now
!
Officers
Chairman of the Board
First Vice Chairman
Second Vice Chairman
President/CEO-Secretary
Exec. Vice President/CFO-Treasurer
board of trustees
Edgar V. Avila
Terry J. Awls
Richard R. Faist
Kathleen M. Krueger
Susan E. Morgan
senior management
CFO/Exec. VP, Finance
& Administration
Exec. VP, Member Services
& Travel Agency
VP, Marketing and Public Affairs
VP, Insurance and Financial Services
VP, IT and Network Security
VP, HR and Employee Relations
publishing
Editor-in-Chief
Senior Editorial Director
Creative Director
Director of Production
Regional Director
Regional Editor
Travel Now Associate Editor
Regional Advertising Sales
MI (586) 416-4195
OH (402) 592-5000
IN (312) 755-1133
National Advertising Sales
(402) 384-4702
Thomas G. Parseghian
David A. Snavely
Kathleen M. Krueger
Robert A. Walters
Richard Kirsch
Thomas G. Parseghian
Lois M. Rosenberry
Gary L. Smith
David A. Snavely
Thomas I. Webb, Jr.
Richard Kirsch, CPA
Susan McCloskey, CTC
April Cochran
Frank DiGennaro, CIC, SCLA
Julie Stepp
Karen Ward
Dorothy Crouch
Judie Karhan
Phyllis Willuv
Angela Ilich
April Cochran
Brittinee Huntley
Jolene Morgenstern
Perspective
2
MARCH/APRIL 2013
Finding a Reliable
Automotive Technician
FACT
– The average consumer spends more than
$8,000 on vehicle related expenses for every
15,000 miles driven.
FACT
– Most consumers fear they are being
overcharged.
FACT
– Consumers want to learn more about
solutions to their car care needs.
FACT
– Consumers say they want help
in identifying a reliable source for their
automotive maintenance and repair needs.
FACT
– Consumers indicate they lack confidence
in the technician's ability.
In this age of high-tech
automobiles, knowing
a competent technician
is essential. But, study
after study reveals that
consumers find vehicle
service experiences
frustrating and stressful.
Research also shows
consumers want guidance
and information on how to find a trustworthy,
reliable technician who can handle all of their
automotive maintenance and repair needs.
AAA can help eliminate the frustration and the
stress. In addition to Club owned repair shops,
such as AAA Car Care Plus, our network of nearly
8,000 Approved Auto Repair (AAR) facilities across
North America employs more than 35,000 ASE
certified technicians you can trust. Every one of
these facilities has been thoroughly inspected and
is regularly monitored to ensure it meets or exceeds
stringent AAA service requirements.
As a AAA member, you get more than just quality
workmanship at an Approved Auto Repair facility.
You receive guaranteed written estimates, the
return of used parts (on request), a
12-month/12,000-mile parts and labor warranty, a
free maintenance inspection with a paid repair and
AAA resolution of any dispute you might have with
a AAA-Approved shop.
We realize that it is not always convenient for our
northwest Ohio members to get to one of our three
AAA Car Care Plus facilities. That’s why in 2013,
we are expanding our AAR network and adding
trustworthy, reliable facilities throughout our area.
Eliminate the frustration! Eliminate the stress!
Whether you’re at home or taking a trip across
the country, a AAA owned repair shop or
Approved Repair facility is probably just around
the corner. Look for the AAA/AAR sign or visit us at
today to find convenient, dependable
auto service.
TM
Vol. 34; No. 8
AAA does not endorse any product or service advertised in this publication other than AAA club services and
products.The publisher of AAA Now! does not endorse or make any representations or warranties concerning any
service or product advertised in this publication.The publisher is not liable to any advertiser or ready for any errors
or omissions in advertising or editorial copy appearing in this publication, provided, however, that the publisher
will print a correction in the next issue of AAA Now! published after the publisher has been notified of an error or
omission. Prices and dates subject to change without notice. Reproduction of copyrighted contents in whole or in
part is prohibited without prior written permission. © 2013
AAA NOW!
(ISSN 1097-8046; USPS 539-310) is published bimonthly byAAA Northwest Ohio.Publication office:7150
CentralAve.,ToledoOH43617.PeriodicalspostagepaidatToledo,OHandatadditionalmailingoffices.Subscription$1.50
per year to master members,paid through dues,nonmembers $1 per copy.
POSTMASTER
,send address corrections to
AAA NOW! AAA Northwest Ohio 7150CentralAve.,Toledo,OH 43617.
in this issue
Pg 2
....................... Perspective
Pg 3
....................... AAATidbits
Pg4
........................ Dear AAA
Pgs 6/7
................ Automotive Services
Pgs 8/9
................ Michael Waltrip
Pgs 11
.................. Travel Now
Pgs 12/13
........... Group Vacations
Pg 14
.................... The
American Queen
Pgs 16/17
........... Ohio's WIne Country
Pg 19
.................... Longitudes and Latitudes
Pgs 20/21
........... Insurance & Financial Services
Pg 22
.................... Member Services
Pg 23
.................... Show Your Card & Save®
Pg 24
.................... AAA in Your Community
By Robert A. Walters,
President and CEO
